# Product Updates & Casual Natively Discussion **URL:** \ **Category:** Natively\ **Created:** [June 12, 2022, 9:03am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18 "2022-06-12T09:03:14Z")\ **Posts on this page:** 20\ **Page:** 172
**Author:** ![gillianfaith](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/gillianfaith/32/7513_2.png) [@gillianfaith](https://forums.learnnatively.com/u/gillianfaith)\ **Post date:** [May 5, 2026, 10:13pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3437 "2026-05-05T22:13:11Z")
Thanks for the detailed breakdown! In this case, definitely yes, the messages both when requesting books and in the confirmation emails should be updated. Currently it’s not clear at all that book requests with notes are sent to the librarians’ queue, and unfilled series may still get fixed sometime after the approval happens. Getting an email update saying there were no issues with the approval, even though notes are still waiting to be implemented, makes it seem like the request is done being dealt with on Natively’s end and the approval process is just broken… I was assuming it was on the user to follow up on incomplete requests and pester librarians to clean up after the auto-approver, so sorry if I was doubling up on notes for things that were still in the queue! > [@eefara](#): > > If you think it’d be better to change so that all notes send an auto “completed” message once we’ve reviewed them, let brandon know! It would be nice to get a heads-up when a request is fully completed (i.e. all notes addressed and series filled), just to know when it’s possible to interact with books in the rest of the series and mark them as owned or wishlist or whatever… but also too many extra emails could get spammy 😅 I’ll leave that bit to Brandon’s discretion. ---
**Author:** ![clam0618](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/clam0618/32/509_2.png) [@clam0618](https://forums.learnnatively.com/u/clam0618)\ **Post date:** [May 7, 2026, 12:31am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3438 "2026-05-07T00:31:15Z")
I can’t seem to update my progress on Tear Moon Empire. I’m not getting the issue with anything else. I’ve tried deleting and re-adding the book to reading but it hasn’t helped. Here is a screenshot. ![Screenshot20260507-082703](https://do4ryrayvtpwi.cloudfront.net/original/3X/6/e/6e3a3dffb2c49a1ea060273fcf1271260b81abe8.png) ---
**Author:** ![bibliothecary](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/bibliothecary/32/2723_2.png) [@bibliothecary](https://forums.learnnatively.com/u/bibliothecary)\ **Post date:** [May 7, 2026, 1:15am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3439 "2026-05-07T01:15:28Z")
The total page count is 0, which usually causes issues. Try updating the page count and it should save. ---
**Author:** ![Megumin](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/megumin/32/1227_2.png) [@Megumin](https://forums.learnnatively.com/u/Megumin)\ **Post date:** [May 7, 2026, 4:36am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3440 "2026-05-07T04:36:25Z")
Moved two posts that were inside a Product Request that has nothing to do with the issue that was being discussed. ---
**Author:** ![clam0618](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/clam0618/32/509_2.png) [@clam0618](https://forums.learnnatively.com/u/clam0618)\ **Post date:** [May 7, 2026, 5:05am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3441 "2026-05-07T05:05:02Z")
Thank you, I’ve never had to do that before, but it solved the problem ❤ ---
**Author:** ![eefara](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/eefara/32/85_2.png) [@eefara](https://forums.learnnatively.com/u/eefara)\ **Post date:** [May 7, 2026, 12:51pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3442 "2026-05-07T12:51:09Z")
If you ever see that again, drop a note via the Feedback button on that book’s page; librarians can go in and update the book for future readers so they won’t run into the same issue. (I think, from my own small amount of testing, once a book is in your library its page count doesn’t get updated if we update the book data’s page count, for better or worse.) I did go ahead and update that book. o7 ---
**Author:** ![暁のルナ](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/%E6%9A%81%E3%81%AE%E3%83%AB%E3%83%8A/32/23775_2.png) [@暁のルナ](https://forums.learnnatively.com/u/%E6%9A%81%E3%81%AE%E3%83%AB%E3%83%8A)\ **Post date:** [May 7, 2026, 1:35pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3443 "2026-05-07T13:35:48Z")
This seems like something there could be an automated check for… Like a script that would scan the DB for stuff with Total Pgs: 0. Could auto correct it to 1 pg, until the librarians are able to process it. This way ppl (hopefully) don’t get too overloaded. Perhaps I’ll make a product request 🤔 ---
**Author:** ![eefara](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/eefara/32/85_2.png) [@eefara](https://forums.learnnatively.com/u/eefara)\ **Post date:** [May 7, 2026, 1:53pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3444 "2026-05-07T13:53:07Z")
That would be great! ---
**Author:** ![暁のルナ](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/%E6%9A%81%E3%81%AE%E3%83%AB%E3%83%8A/32/23775_2.png) [@暁のルナ](https://forums.learnnatively.com/u/%E6%9A%81%E3%81%AE%E3%83%AB%E3%83%8A)\ **Post date:** [May 7, 2026, 3:43pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3445 "2026-05-07T15:43:14Z")
Done > [@Auto-fix for 0 page count books or 0 min videos](https://forums.learnnatively.com/t/auto-fix-for-0-page-count-books-or-0-min-videos/20136): > > Following discussion here: Books with 0 total pages, or videos with 0 min runtime, can result in server errors when users try to update. This seems fixable with a 2 step approach: Set up a script that runs a query on the db, to change anything with Total Pgs/Min: 0 to Total Pgs/Min: 1 (or another arbitrary number), and then flags those items for Librarian review Librarians update page counts as they’re able The two-step approach should help avoid overloading the Librarians, since the initi… ---
**Author:** ![seoby](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/seoby/32/22732_2.png) [@seoby](https://forums.learnnatively.com/u/seoby)\ **Post date:** [May 7, 2026, 10:29pm UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3446 "2026-05-07T22:29:55Z")
I don’t know if here is the proper thread to ask but I have tried adding 3 different books today and all of them error’d on me with “Issues with our servers” and idk if it’s me or Natively lol ---
**Author:** ![gillianfaith](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/gillianfaith/32/7513_2.png) [@gillianfaith](https://forums.learnnatively.com/u/gillianfaith)\ **Post date:** [May 8, 2026, 1:35am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3447 "2026-05-08T01:35:57Z")
![Screenshot_20260507-223526](https://do4ryrayvtpwi.cloudfront.net/original/3X/1/f/1f0a7e4eca0b398cbdc20c343d56c198ac6661ce.png) 🤔 ---
**Author:** ![seanblue](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/seanblue/32/3251_2.png) [@seanblue](https://forums.learnnatively.com/u/seanblue)\ **Post date:** [May 8, 2026, 1:51am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3448 "2026-05-08T01:51:31Z")
Yikes indeed! ---
**Author:** ![cat](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/cat/32/2344_2.png) [@cat](https://forums.learnnatively.com/u/cat)\ **Post date:** [May 8, 2026, 2:45am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3449 "2026-05-08T02:45:33Z")
AWS had a bit of a snafu in us-east-1, might have been related depending on where Natively keeps its servers. [https://www.reuters.com/business/retail-consumer/amazon-cloud-unit-says-data-center-overheating-north-virginia-disrupts-services-2026-05-08/](https://www.reuters.com/business/retail-consumer/amazon-cloud-unit-says-data-center-overheating-north-virginia-disrupts-services-2026-05-08/) ---
**Author:** ![brandon](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/brandon/32/24147_2.png) [@brandon](https://forums.learnnatively.com/u/brandon)\ **Post date:** [May 8, 2026, 3:44am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3450 "2026-05-08T03:44:24Z")
Yikes sorry everyone! For some reason my text alert didn’t fire! Investigating now ---
**Author:** ![brandon](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/brandon/32/24147_2.png) [@brandon](https://forums.learnnatively.com/u/brandon)\ **Post date:** [May 8, 2026, 3:57am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3451 "2026-05-08T03:57:01Z")
Ok, so we’re back now everyone! The cache server (redis) crashed.. I’m not entirely sure how. The more concerning thing is that I did not get a text message alert 😅. Will do a post mortem~ ---
**Author:** ![brandon](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/brandon/32/24147_2.png) [@brandon](https://forums.learnnatively.com/u/brandon)\ **Post date:** [May 8, 2026, 4:15am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3452 "2026-05-08T04:15:20Z")
Ugh… ok, issues again. @cat was correct. The servers are related to the AWS outage and some of the critical ones are in an impaired/degraded state still.. even after my temporary fix. Addressing now! ---
**Author:** ![brandon](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/brandon/32/24147_2.png) [@brandon](https://forums.learnnatively.com/u/brandon)\ **Post date:** [May 8, 2026, 4:30am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3453 "2026-05-08T04:30:48Z")
Ok! We should be fixed again.. although as long as Amazon AWS continues to be spotty, I’ll have to be vigilant and the website may go down again. Thankfully, my alerts should be much better now… the monitoring server also went down which is one of my alerting services. We do have a 3rd party external service as well for uptime alerts but I missed their email and their texting service might be having issues too. Natively unfortunately is all on the affected Amazon Datacenter due to cost reasons.. so if there continue to be outages, we will continue to be affected. ---
**Author:** ![cat](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/cat/32/2344_2.png) [@cat](https://forums.learnnatively.com/u/cat)\ **Post date:** [May 8, 2026, 5:06am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3454 "2026-05-08T05:06:33Z")
At least last I knew it was all in the az 1a, so if you can shift AZs within us-east-1 you might get more stability. That said, when it hit my work earlier we had issues getting enough machines at first (understandably, they lost a lot and you can’t exactly pull them out of thin air…) ---
**Author:** ![brandon](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/brandon/32/24147_2.png) [@brandon](https://forums.learnnatively.com/u/brandon)\ **Post date:** [May 8, 2026, 5:50am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3455 "2026-05-08T05:50:50Z")
That’s a good suggestion - but my understanding is that you get data transfer fees if you transfer data across ec2s in different subzones as well. That means we need to have all the ec2s & monitoring server on the same subzone for cost. Frankly, this is a rare enough issue, i’m not too worried.. if my uptime service (pingdom) had sent me a text rather than only emails this would’ve been a 5 minute outage and not a 2 1/2 hour one 😅 ---
**Author:** ![clam0618](https://deyr2qldo994j.cloudfront.net/user_avatar/forums.learnnatively.com/clam0618/32/509_2.png) [@clam0618](https://forums.learnnatively.com/u/clam0618)\ **Post date:** [May 8, 2026, 6:22am UTC](https://forums.learnnatively.com/t/product-updates-casual-natively-discussion/18/3456 "2026-05-08T06:22:03Z")
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